I turn complex systems into clear experiences for customers and teams.

Senior UX writer with 10 years of experience turning technical and legal language into clear product flows, support content, and scalable standards.

Featured3 SELECTED
Apple TV app banner: Everything you watch. All in one place.
Apple TV app
PLATFORM
iOS · tvOS

Writing for the 10-foot interface. The line that became the campaign.

Google Photos print store: Print the moments that matter
Google Photos
CONSUMER
Android · iOS · Web

Sharing, prints, and the strings a billion people never notice.

Getting featured on the App Store — App Store editorial across Mac, iPad, and iPhone
Featuring Nominations
DEVELOPER
Web

Naming and positioning a new path to App Store featuring.

More work3 PROJECTS
Spectrum Mobile
Consumer · Mobile
CONSUMER
Apple TV Display Assistant
Platform · Apple
PLATFORM
Apple TestFlight
iOS · tvOS
DEVELOPER
© Lisa Collins · Portland, Oregon · linkedin.com/in/lkcollins
CASE STUDY · APPLE TV APP

Apple TV app

The Apple TV app wasn't another streaming service. It was a new way to start watching, and I had seconds of copy to make that clear.

THE WORK
Apple TV app banner ad shown on a television: Everything you watch. All in one place.
1
The line

“Everything you watch. All in one place.” Eight words to make an unfamiliar product legible. No provider names, no explaining what aggregation means. Apple adopted it for advertising.

The original Apple TV app launch screen on television: Everything you watch, all in one place, with Take the Tour and Get Started buttons.
2
The launch screen

Where the line shipped first. Each phrase of body copy names a real behavior, and the two buttons split the audience. A tour for the cautious, a start for the ready.

EARLIER DRAFT · THE POSITIONING PASS
All Entertainment. One single place.

The Apple TV app lets you add and watch movies and TV shows from any supported app. All in one place on all your devices. And with Up Next, you’ll always know where you left off, so you never miss a thing.

Continue
WHAT SHIPPED
Everything you watch, all in one place.

Watch the movies and TV shows you love, explore handpicked favorites from our editors, and easily pick up where you left off, across all your favorite apps.

▶ Take the TourGet Started

The earlier pass positions by category and mechanics. The shipped version positions around the person. Same promise, different subject.

The Watch Now tab empty state on iPad: Your Entertainment Anytime, Anywhere
3
Watch Now, the empty state

An empty state has nothing to show, so the words do all the selling. I led with the benefit and wrote the button to start setup. A dead end turned into a beginning.

Watch Now tab on iPad
Watch Now tab on iPhone
4
Watch Now, the populated state

I named the sections to read instantly across iPhone, iPad, and TV. Up Next held everything you'd started, regardless of service. What to Watch recommended across the whole ecosystem.

Welcome to the new TV app modal on iPad
5
Welcoming upgraders

Upgraders didn't choose a new app. An update turned Videos into TV. One modal to orient them and answer the only question that mattered. Where did my stuff go?

Now, make the most out of TV with these great apps modal
Add these apps to TV? permission modal
6
Connecting your apps

Setup asked for access before people had felt the payoff, so the copy did trust work. It framed the ask around the benefit and kept the privacy disclosure plain.

Apple TV app show page: The Americans, with Play in FXNOW
Apple TV app action sheet: Open in FXNOW, Open in iTunes, Remove From Up Next
Apple TV app Watch Now tab on iPhone
Apple TV app Search tab: Trending Movies and Trending TV Shows
7
Every header, button, and label

An aggregator is only useful if every action tells you where you'll land. “Play in FXNOW,” “Open in iTunes,” “Remove From Up Next.” Precise labels let people move with confidence.

Store tab on iPad
8
The Store

The Store sat inside a utility, so the copy sold without turning the app into an ad. “Season 1 Now Available” for streaming, “Now Available to Buy” for purchase.

More Apple TV workACROSS TVOS

Beyond the core app, I wrote product copy and collaborated on UX across the tvOS platform.

Video settings

Clear, direct strings for video settings. The most information without forcing another navigation step.

Home Screen Sync

I wrote the onboarding copy for syncing Home Screens across Apple TVs during new setup and upgrade flows.

iCloud Keychain on tvOS

Opt-in copy for storing logins in iCloud and using them across devices. Effortless, not technical.

TV provider sign-in

I wrote the copy for authenticating with cable and TV providers.

← Back to workNEXTGoogle Photos →
CASE STUDY · GOOGLE PHOTOS

Google Photos

Google Photos helps billions of people store, organize, share, and revisit their memories across devices. I wrote UX content across Android, iOS, and web for print products, sharing, storage, and feedback.

THE WORK
Google Photos on Google Hub, Select a theme step: Tell us what kind of photos you prefer, with people and pets, landscapes, or a little bit of everything.
1
Google Hub Photos setup

An example screen from the Google Hub photo setup flow. It let people choose the kinds of photos they wanted to see, so their display filled with the moments that mattered to them rather than everything at once.

photos.google.com/printstore/subscription
Google Photos Print store: Monthly photo prints subscription page, showing the offer, pricing, and How it works steps.
SCROLL TO EXPLORE THE FULL PAGE
2
The monthly print subscription

A recurring purchase living inside a free app people trust with their memories. The copy led with the value. Your best photos, printed and delivered every month. Pricing, materials, and terms stayed up front.

Improve Google Photos intro: Tell us about your photos. Answer a few quick questions to improve Google Photos.
Improve Google Photos progress: You've answered 30 questions, with follow-up activities like Printing preferences and Made for you.
3
Improve Google Photos

Prompts that explained why Google was asking and how answers would improve the product. Light, optional, and quick, so contributing never felt like a chore.

Google Photos Trash empty state: No items. Only items deleted from Google Photos show here. They will be permanently deleted after 60 days.
Google Photos Archive: Clear the clutter. Archived items will be kept here. They'll still show in albums and search results.
4
The empty states

Trash explained the 60-day window before anything is permanent. Archive clarified that hidden items still live in albums and search. Both told people where their content went.

Google Photos dialog: Delete 5,000 items from device to free up space? They have been safely backed up to your Google account.
5
Deleting without fear

Freeing up space makes people nervous, so the copy did the reassurance in the same breath as the ask. Removed from this device only, safely backed up, still viewable any time.

← Back to workNEXTApple TestFlight →
CASE STUDY · APPLE TESTFLIGHT

Apple TestFlight

TestFlight lets developers invite people to try apps before they're released. For many testers it's their first beta. They don't know what a build is, or why the app behaves differently than one from the App Store. I wrote the words that answered that.

THE WORK
TestFlight iOS welcome and loading screen: Welcome to TestFlight — Help developers build better apps by sending feedback and reporting bugs.
1
Guiding the first-time experience

Most testers' first look at TestFlight. I led with the tester's contribution. What the product is, what your role is, why it helps developers, all in one sentence that set the tone for every screen after it.

TestFlight iOS walkthrough: Give Feedback, Test Multiple Builds, and Update Apps Automatically, with a Continue button.
2
Introducing the concepts in plain language

I skipped “beta testing,” “builds,” and “pre-release software” and introduced one concept at a time through what the tester can do. Give feedback, test different versions, stay up to date.

Four iPhones showing TestFlight system moments: Lock Screen invitation, 3D Touch quick actions, Walkthrough, and Loading Screen.
3
Staying consistent across system moments

Invitations, notifications, the loading screen. Identical language across every entry point. One name per thing, because a tester who sees two names assumes two things.

Four iPhones showing TestFlight app screens: App, App Details, Previous Builds, and Notifications.
4
Making a technical product feel manageable

The small copy that does TestFlight's real work. What am I testing, what changed, how do I send feedback, how do I stop. Each screen answers its user's immediate question first.

What am I testing?

I made app names, versions, and expiration details easy to scan.

What can I do here?

I kept actions like “Send Feedback,” “Previous Builds,” and “Automatic Updates” direct and recognizable.

What happens if I change this setting?

I wrote notification and update settings to feel predictable, not technical.

How do I leave?

I made “Stop Testing” clear, visible, and final enough that users understood the consequence.

Extending the experience to Apple TVtvOS

On tvOS I worked under a different set of constraints. The interface is read from across the room, navigation depends on focus states, and every word costs more. I trimmed every string to match.

TestFlight on Apple TV: Welcome to TestFlight — To start testing apps, redeem your TestFlight invitation code, with a Redeem button.
5
The tvOS welcome

The same welcome idea from iOS, trimmed to survive the 10-foot reading distance, so the product sounded the same no matter the screen size.

TestFlight redeem screen on Apple TV: Enter your invitation code, and we'll automatically install the app on your Apple TV.
6
Redeeming an invitation

One instruction and one promise. Enter your code, and we'll install the app. With a remote as the only input, nobody should wonder what to type or what happens next.

TestFlight app details on Apple TV showing HBO GO: What to Test notes, description, and Install and Builds actions.
7
Explaining each build on the big screen

“What to Test” notes, expiration dates, and actions like Install kept scannable from the couch. A tester who can't tell what's new can't test what matters.

TestFlight settings on Apple TV: notifications, device list, and a note that you can only view Apple TV apps in TestFlight for Apple TV.
8
Clarifying platform-specific behavior

TestFlight on Apple TV only shows Apple TV apps. The settings note says it plainly, once. Repeating a caveat teaches people to skip it.

I wrote for a developer's precision and a first-timer's patience. When the two pulled apart, I sided with the newer reader.

← Back to workNEXTApp Store Connect →
CASE STUDY · APP STORE CONNECT

Featuring Nominations

Getting featured on the App Store can change the trajectory of an app. Featuring Nominations gave developers a clearer way to share their work with Apple. I was the sole UX writer, shaping the name, the positioning, and the copy across the flow.

THE REAL PROBLEM
This was a positioning problem disguised as a form.

The interface asked developers for information, but the larger job was helping them understand the opportunity. What Apple was looking for, how to frame their work, and why submitting was worthwhile even without a guaranteed outcome.

THE ASK

Create a clearer path for developers to share their best work with Apple while staying careful about the promise. A nomination meant review, not a guarantee of featuring.

OUTCOME
I was the sole writer for the launch, shaping the language from the name of the feature to the guidance inside the flow.
Featuring Nominations gave every developer, not just the ones with Apple contacts, a path to featuring on a storefront visited by over 850 million people every week, where more than half a billion start on the Today tab.
THE WORK
The App Store Today tab, where featured apps and games appear to millions of users.
1
Featured apps live where millions of people browse

Featuring can give an app visibility most developers can't reach on their own, but the path to consideration wasn't always clear. Nominations gave developers a way to raise their hand.

BEFORE
FEATURING
Featuring
Promotional Artwork
AFTER
FEATURING
Nominations New
Promotional Artwork
2
Getting the tab name right

The sidebar tab initially said Featuring. Developers know what it means to be featured on the App Store, but Featuring as a label could confuse them. Is it a status, a request, a report? I worked with the team to change it to Nominations. It names the action a developer takes here, and it ties into the language on the intro screen.

App Store Connect: Getting Featured on the App Store page, with Nominations in the Featuring section of the sidebar.
3
The home screen. Three sentences to introduce a new feature

Since the feature was new, the strategy was to give a brief overview of what featuring is, tie nominations to featuring, explain how the process works, and set expectations. One sentence for each job, then a single call to action.

THE SHIPPED COPY
Getting Featured on the App Store

Apple shines a spotlight on exceptional apps and games by featuring them on the App Store. Whether you're launching a noteworthy app or making an exciting update to an existing one, you can nominate it to be featured by telling us about your plans. Our editorial team will take them into consideration for featuring opportunities.

Get Started modal: If you'd like to see your app or game featured on the App Store, send us some info about your upcoming plans for it.
4
Explaining the opportunity without making it feel exclusive

The first step had to move quickly. What this is, what you can submit, why it's worth your time. Too much excitement would overpromise. Too much process would shrink the moment. The copy stayed direct, practical, and encouraging.

Name Your Nomination step: Enter a memorable name. This can help you recognize it later.Choose a Type step: New Content, App Enhancements, or App Launch, each with a one-line explanation.
5
Turning an open-ended pitch into a guided story

Explaining why your app deserves featuring is hard to answer cold. The copy made the blank fields feel less blank while leaving developers room to tell the story in their own words.

Add a Description step: Tell us the details of your nomination. Only the App Store team will see this.Choose a Publish Date step, with a Day or Custom time frame picker.
6
Small copy moments that reduce uncertainty

The trust lived in the details. Field labels, helper text, date guidance, confirmation language. It mattered most in the places people were most likely to hesitate.

Submit Nomination confirmation: Our editorial team will review your nomination details and reach out only if your app or game is selected to be featured.
7
Encouraging action without implying a guarantee

Submitting had to feel complete and worthwhile without feeling like a promise. Apple would review and decide. Encouraging, but precise.

Plan Details review page showing name, type, publish date, and description before submitting a nomination.
8
A more transparent way to raise your hand

Developers got a clearer way to share meaningful work. Apple got a structured way to see what was coming. For smaller teams without built-in visibility, that mattered.

Getting Featured on the App Store page on Apple's developer site.
9
Beyond the product

The same positioning carried through developer-facing content explaining how featuring works and what makes a strong nomination. Helpful, clear, and careful about the promise.

What the writing did4 CONTRIBUTIONS
Naming

Created a name that invited developers to take action without implying they would be selected.

Positioning

Framed a new developer-facing feature as useful, credible, and worth engaging with.

Guidance

Helped developers understand what to submit, how to describe it, and what information would make their nomination stronger.

Trust

Set expectations clearly so the experience felt encouraging without creating a false promise.

The best product copy solves the story first. The interface gets easier after that.

← Back to workNEXTSpectrum Mobile →
CASE STUDY · SPECTRUM MOBILE

Spectrum Mobile

Spectrum Mobile lets people activate a new phone on their own, without a store visit or a call. I wrote the copy across the activation flow, from confirming the device to the success screen and the moments where something goes wrong.

Activation flow4 SCREENS
Spectrum Mobile activation, Let's activate your new phone, showing device details and a Start Activation button
Spectrum Mobile activation, Turn off your phone to start activation, with a Continue button
Spectrum Mobile activation, Activation in progress, noting it can take up to 10 minutes
Spectrum Mobile activation, Your phone is now active, with a Done button
Error messages2 SCREENS
Spectrum Mobile activation, We've run into a problem activating your phone, with a Review Info button
Spectrum Mobile activation, Contact your current carrier, explaining the number is ineligible to transfer
← Back to workNEXTApple Display Assistant →
CASE STUDY · APPLE TV DISPLAY ASSISTANT

Apple TV Display Assistant

This feature on Apple TV lets users check whether their TV and HDMI cable support formats like Dolby Vision and HDR. These wires show proposed copy for the HDR flow.

HDR flow4 WIRES
Apple TV HDR flow wire, Let's get you the best picture, with Try HDR and Not Now buttons
1
HDR detected
Apple TV HDR flow wire, We'll try to switch your television to HDR, with Continue and Cancel buttons
2
Confirm the switch
Apple TV HDR flow wire, If you can see this your TV supports HDR, with a Go Back countdown
3
HDR confirmed
Apple TV HDR flow wire, We switched back to Standard Dynamic Range, with OK and Try Again buttons
4
Switched back to SDR
← Back to workNEXTApple TestFlight →
Lisa Collins hiking on a mountain trail

About

Hey, I'm Lisa. I decide what the button says, and why it says that instead of the forty other things it could.

I've been doing that for ten years now, at Apple, Google, and Dell. The portfolio has the details if you want them.

I have a soft spot for the unglamorous parts of this craft. Error states, empty states, the settings screen nobody wants to design. Those are the moments where a product either respects someone or wastes their time, and the difference is usually one sentence.

Lately I've gotten a little obsessed with a harder version of the question. Not what the button says, but how you tell a language model what the button should say, and when it's allowed to break the rule you just gave it. Voice rules hold up fine until the stakes move. A playful empty state is charming. That same playfulness on someone's failed payment is a support ticket. Most style guides can't tell those two apart, so I've been building ones that can. Rules with consequences attached, written to be executed instead of interpreted.

When I'm not writing interface copy I'm in Portland, Oregon, usually with a fishing rod, a crochet hook, or one of my dogs. Sometimes all three, which goes about how you'd expect.

Reach me at lisa.collins78@gmail.com, or find me on LinkedIn

© Lisa Collins · Portland, Oregon